Third Party Processors

List of subprocessors

To support the delivery of Silo services, Authentic8 uses service providers (each, a “subprocessor”) to store and process data. In most cases, processing (both by a particular subprocessor and at a particular location) is dependent on each customer organization’s configuration and usage of Silo.

Authentic8 uses commercially reasonable efforts, in accordance with its established Supply Chain Risk Management program, to evaluate the data protection practices of its subprocessors. Prior to engaging any third party subprocessor, Authentic8 performs diligence to evaluate their privacy, security, and confidentiality practices.

Processing Activities Entity Country Processing Location
Google
 Infrastructure as a Service and Google Cloud Platform services (e.g., Google Compute Engine, Google Cloud Translation API, Google Cloud DNS, etc.) United States

United States

When configured for the applicable location/service: Taiwan, United Kingdom, EU, Australia, Japan
Amazon Web
Services
 Infrastructure as a Service and AWS services (Elastic Compute Cloud, Amazon Route 53, Amazon Simple Storage Service, etc.) United States

United States

When configured for the applicable location/service: Japan, Australia, United Kingdom
PhoenixNAP LLC
 Infrastructure as a Service United States When configured for the applicable location/service: United States, Netherlands, Singapore
IBM SoftLayer
 Infrastructure as a Service United States When configured for the applicable location/service: United States, Netherlands, Singapore
Telehouse America
 Infrastructure as a Service United States When configured for the applicable location/service: United States
Webroot
 URL classification and reputation services United States When configured for the applicable location/service: United States
Twilio
 Two-factor authentication services United States When configured for the applicable location/service: United States
Vonage Nexmo
 Two-factor authentication services United States When configured for the applicable location/service: United States
Recurly
 Payment card processing services United States When configured for the applicable location/service: United States
Oracle Dyn
 DNS services United States When configured for the applicable location/service: Global
Teachable
 (For subscribers and users of OSINT Academy only) Computer-based training services United States When configured for the applicable service: United States
Equinix
 IaaS United States When configured for the applicable location/service: United States, Germany
KINX
 IaaS South Korea

When configured for the applicable location/service: South Korea

Corporate Website

To support the the Authentic8 corporate website, Authentic8 uses service providers (each, a “subprocessor”) to store and process data.


Processing Activities Entity Country Processing Location
Cookie Hub
 Cookie Consent Storage Iceland Iceland
Google
 Tracking of web activity United States

When configured for the applicable location/service: United States
Olark
 Live Chat on authentic8.com United States When configured for the applicable location/service: United States
Terminus
 Cookie based advertising United States United States
LinkedIn Insight
 Tracking of social users coming to authentic8.com United States When configured for the applicable location/service: United States
G2
 Tracking of G2 users coming to authentic8.com United States United States
Marketo
 Processes form completes on website United States When configured for the applicable location/service: United States

Customer Support

To provide customer support services, Authentic8 uses service providers (each, a “subprocessor”) to store and/or process data. In most cases, the processing is dependent on each customer organization’s opt-in for the service.

Processing Activities Entity Country Processing Location
Freshworks
 Customer support services United States When configured for the applicable location/service: United States, EEA, India, Australia
status.io
 Service status tracking and subscription-based notifications United States

When configured for the applicable location/service: United States
Mailchimp
 Mass email communication tool United States United States